Computer and Network Support

Are any of your computers running slow or acting weird?

Do you have trouble getting email to work across your computer, your smartphone and other devices?

Does any of your software not work?

Is your wireless network secure?

These are just some of the problems the technicians at Information Solutions & Visions will help your business solve. We understand computers and software and work with you to understand your business so that we help you get the most out of each technology dollar you spend.

Service Options

We provide support on-site and remotely. We believe a combination of remote and on-site support is usually the best fit at the best price.

Remote Support

We will monitor and update your computers from our offices. The remote connections we use are very secure. Remote support has some advantages over traditional on-site support:

  1. Response can be quicker because we don’t have to travel to your office. That also makes the service cheaper.
  2. Support can be provided even when you are traveling or out of the office.
  3. Computer and server updates can be completed during “off” hours when changes will not impact your ability to conduct business.

While not all support can be done remotely, there are a lot of things we can do:

  1. Verify that each computer and server is running smoothly.
  2. That the network is running smoothly.
  3. Install software updates onto each computer.
  4. Provide help-desk support.

When support is needed, you would simply call or email ISV to talk to a technician. If the issue cannot be resolved remotely, a technician will come to you to solve the problem.

This option is typically billed per computer.

On-Site Support

With this option, a technician will come to you to provide the needed support. During these visits, the technician can:

  1. Resolve computer issues
  2. Upgrade computers
  3. Install new computers
  4. Resolve network connection issues
  5. Install printers
  6. Provide help-desk support for issues such as:

This option is billed per office visit. It offers a lot of flexibility as on-site visits can be regularly scheduled to match the demands of your business or on-site visits can occur only when necessary.

Let ISV Support Your Business

Your business deserves top-notch IT support. Call 630.765.5601 or email sales@isvinc.com to learn how ISV can provide IT support for your business.